Process Management

Process / workflow emails are repeating every minute
If you are seeing reminder emails every minute you have a problem with one of your active workflows. Firstly turn off emails so you don't annoy yo...
Tue, 12 May, 2015 at 11:43 AM
Documents remain checked-out by the fd-server account when sent to Process Management.
If the document type fields include a keyword list of FileDirector users (e.g. Approver), then the name entry in the keyword list must be an identical match...
Tue, 12 May, 2015 at 11:37 AM
User gets email informing of document in inbox but there are no documents in inbox
User gets emails informing of documents in inbox but there are no documents in their inbox and no traces of documents in the process management queue waitin...
Tue, 12 May, 2015 at 12:09 PM
How to remove documents from the process queue
You will need to be a member of the fd-admins group to do this. To remove the documents from the process queue per user's name: 1...I...
Tue, 8 Sep, 2015 at 11:07 AM