1...Open Tools / Internet Options

2...On the General Tab, under the heading Browsing history, click on the Delete button.

3...Make sure that all of the first 4 options are ticked, i.e. "Preserve Favourites...",

"Temporary Internet Files...", "Cookies and website data" and "History" should all be

ticked.

4...Click on the Delete button.

5...Back on the General tab, click Settings.

6...On the "Temporary Internet Files" tab select the option "Every time I visit the

webpage".

7...On the tab "Caches and databases" deselect (un-tick) the option "Allow website caches

and databases".

8...Click on OK. Then click OK to close Internet Options.